Turn Around Times
Color Coded Ltd’s standard turn around time is up to 14 working days, which does not include weekends or bank holidays. The time frame will only begin once full payment has been made and your artwork has been approved via e-mail to enquiries@colorcoded.co.uk . You may be given an estimated completion date when your order is processed, although we must stress that these are only estimates and not definitive completion dates. Please note this is estimated and not a guaranteed date the day your order will be delivered (or collected).
Production Delays/Missed Deadlines
Where there is a problem or delay with your order and a deadline is missed (although this is very uncommon, it can happen!) we cannot accept responsibility for loss of sales or any other costs this may incur to you or your company. Neither can we accept claims made for loss of a third party or supplier. As the products you will be purchasing are customised we cannot accept a return if the reason for returning the goods is that they were late either by production delays or delivery delays. All pro forma accounts will not be processed until payment has cleared, this may result in your deadline being delayed/missed.
Washing Instructions
Washing instructions can be found for each individual product on our website. We do not recommend you tumble dry your goods, unless stated otherwise in their care instruction nor should you iron directly over the top of your application (i.e embroidery, vinyl transfer or DTG). Washing instructions we provide on the product pages are supplied by the manufacturer.
Delivery
We cannot accept responsibility for delays on the part of any third party delivery companies we use. Neither can we reimburse any loss incurred by the customer by late delivery of goods due to these delays. We use reputable and well know courier companies in the UK and goods are always on a next day delivery in the UK once they have been collected from ourselves. Deliveries to Europe and Worldwide will be priced accordingly. If we have an email address you will be sent a time slot. Any shortages in your delivery(s) must be notified to Color Coded Ltd immediately and in writing to enquiries@colorcoded.co.uk within 48 Hours of signing for your delivery. Damaged or opened cartons must be checked or refused on delivery. Delivery charges are shown at time of quotation and agreed at customers’ confirmation of order. All deliveries will be charged at the prevailing rates applying at the date of such delivery. Special urgent deliveries can often be arranged but will usually be subject to additional charges, which will be charged to you at current commercial rates. Delivery dates given are estimated unless specifically agreed as part of your quotation.
Payments
All payments are to be made upfront, please see FAQ for all payment options.
Artwork Fees
You do not own the DST files. To release files it is a £20 fee per design.
We require all artwork supplied to us for DTG to be in a vector file format.
If not, then we can arrange this at a cost.
Out Of Stock Items
Here at Color Coded Ltd we do not hold stock in house. Color Coded Ltd is not responsible for items that are out of stock. While we check items we know there can be potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If your chosen item is out of stock, we will issue you with a refund for this product. Alternatively, we may provide you with a list of possible replacements and get it approved by you before using your chosen item.
Additional Stock
From time to time changes in quantities you order may happen BUT it must be made in writing (email) to us at enquiries@colorcoded.co.uk prior to the commencement of processing your order. Any increases in the order must be regarded as a separate contract and your turn around time will be reset. Our sales team will confirm this.
Satisfaction Clause
Color Coded Ltd will not be responsible for your satisfaction with the garments branded on or the branded artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without branding. Blank samples will not credit to the cost of your order.
Pricing
Color Coded Ltd reserves the right to change pricing without notice.
Any products under priced, added or changed will be amended. You will be notified of the amendments.
Example: Mrs Smith, looks at the pricing on Color Coded Ltd’s website on Monday. On Tuesday, Color Coded Ltd changes the pricing on their website due to rising cotton prices and other factors! Later that day, Mrs Smith contacts Color Coded Ltd unaware that the prices have changed since the day before. Mrs Smith places an order and is charged the most up-to-date pricing.
Discount Codes
Discount Codes cannot be applied to existing deals such as bundles or wearer packs.
Discount code usage is applied at the sole discretion of Color Coded Ltd.
Quality Assurance
Production can be full on and quick paced, although we try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. Color Coded Ltd work on logo location tolerances of +/- 30mm. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 48 hour period from the time you receive the goods to notify us of any issues with the order. Color Coded Ltd will not be responsible for errors with your order if notified after 48-hour period of receiving the goods. Color Coded Ltd will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. Color Coded Ltd does quality checks on the garments at different stages, the final quality assurance check lies in the hands of you, our customer.
Damages/Incomplete Orders
All damages or missing goods must be notified via email to enquiries@colorcoded.co.ukwithin 48 hours of receiving you delivery or collection.
If we are not notified within this time frame and via email we cannot be held responsible and it is deemed that you have checked all goods and are happy with your order.
Any goods sold or given away prior to return will not be accepted as reprint or a refund.
Document any missing goods. If items are marked or damaged please take photographic proof as soon as possible and send via email for us to assess the issue. If the defects are fixable we will be in contact to arrange a collection, although if any defect or damages have occurred as a matter wear and tear or washing/tumble drying we will not accept a return on these goods. Please make sure you repackage the returned goods suitably for transit. We will then inspect the garments to check the return is valid.
Any problems with goods must be returned for inspection. Read our FAQ's for more information.
Canceling An Order
If you want to cancel an order it’s best to contact us ASAP via e-mail at enquiries@colorcoded.co.ukto avoid charges. If you cancel the order prior to stock being ordered then you will be entitled to a full refund. Stock is ordered within 48 hours from receiving payment. If stock has been ordered then there would be a 40% restocking fee including applications on garments. If the items have already been produced, due to them being custom products you will not be able to cancel the order.
On bespoke and cut & sew items we will not accept a cancellation and they will not be refunded.
Product Images
All the product images on the Color Coded Ltd website are provided to us via the manufacturer of the product. Color Coded Ltd cannot be held responsible for any images that do not show a true reflection of the product. As digital images cannot be 100% accurate and a true representation of a physical product we do recommend a sample is ordered and paid for upfront. If an order is placed and a sample was not ordered prior to this Color Coded Ltd cannot be responsible for any grievence that occur from a product perspective.
Samples
We can send out samples but they must be paid for upfront.
There will be an additional delivery cost of £12.95 ex VAT.
Liability
Color Coded Ltd will always try to ensure that the information available on the website at any time is correct and accurate but having said this we cannot guarantee that it will be error free. Color Coded Ltd reserves the right to not accept liability for any errors and omissions either in any quotation or website material and reserves the right to change information, specifications and descriptions of listed goods, products and services.
Color Coded Ltd reserves the right to alter prices and garment specifications without prior notice. Goods remain the property of Color Coded Ltd until paid for in full.
Privacy Policy
Color Coded Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may collect the following information:
Name and job title Contact information including email address Demographic information such as postcode, preferences and interests Other information relevant to customer surveys and/or offers We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal Record Keeping
We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address, which you have provided.
We may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at enquiries@colorcoded.co.uk . We will promptly correct any information found to be incorrect.
We do not store credit card details nor do we share customer details with any third parties
How We Use Cookies
A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Social Media
Color Coded Ltd use the powers of social media to promote the services we offer to our growing range of followers.
How we do this is to share images of the products and branding options we have used which will then include our clients logo.
Color Coded Ltd have the right to share these images unless our clients inform us otherwise.
If you would prefer us not to share images with your company logo on which in turn is also promoting your brand then please email us at:- enquiries@colorcoded.co.uk .
For the avoidance of doubt, if there should be any dispute under these terms and conditions or the contract between Color Coded Ltd and the customer then such dispute shall be dealt with under English law.
Color Coded Ltd points out that these terms and conditions do not in any way remove, restrict, hinder or take away from the customer any of their statutory rights.